FAQs
We accept major credit/debit cards, UPI, net banking, and mobile wallets. All payments are processed securely.
Yes we offer Cash on Delivery for orders up to ₹20,000, exclusively within Mumbai. A small ₹200 service fee applies for COD orders to cover handling and verification.
You may request changes or cancellation before the order is dispatched. Please contact us immediately with your order number, and we’ll do our best to assist.
Yes our site uses encryption and secure gateways to protect your personal and payment data.
We currently ship across India. International shipping is not available at the moment, but we’re working to expand soon so our global Shaé community can experience the brand wherever they are.
Orders generally ship within 3–7 business days. Customised or personalised items would take 7-10 business days.
Yes. Once your order is dispatched, you’ll receive a tracking link via email.
Contact us at shaehelpdesk@gmail.com with your order number. We’ll help trace the shipment and arrange a replacement or refund if needed.
You may request a return or exchange within 3 days of delivery for items that are unworn, undamaged, and in original packaging.
No personalised or custom-engraved items cannot be returned unless there is a defect on our end.
Email us at shaehelpdesk@gmail.com with your order number and photos. We’ll provide instructions and a Return Authorization.
For buyer-initiated returns, shipping cost is borne by the customer. If the item is defective or was mis-shipped, we cover the return.
After we receive and inspect your returned item, refunds are processed within 3 business days. It may take additional time for the amount to reflect in your bank.
Yes — all Shaé pieces come with a 6-month workmanship warranty, including a no-tarnish guarantee from the date of purchase. During this period, we’re happy to assist with repairs or replacements for any manufacturing defect or unexpected wear.
Repairs within the warranty period are available at actual service and shipping costs, ensuring every piece receives the care it deserves.
The warranty covers workmanship issues such as loose stones, setting faults, or plating inconsistencies. It does not include damage caused by mishandling, improper storage, or exposure to harsh chemicals and water.
Email us at shaehelpdesk@gmail.com
with photos and a description of the issue. We’ll guide you through shipping and service steps.
Each piece is crafted in the finest silver,
delicately layered with gold and adorned with sustainable lab-grown diamonds, blending enduring beauty with conscious luxury.
Yes. Lab-grown diamonds have the
same physical, chemical, and optical properties as mined ones, they are simply created in controlled conditions.
Yes, Shaé jewelry is designed for everyday wear. However, we recommend avoiding overexposure to water, perfumes, and lotions to preserve its golden lustre and diamond brilliance. Gentle care ensures
your pieces stay radiant for years to come.
Use a soft, dry cloth to gently polish. Avoid
abrasives, harsh chemicals, or ultrasonic cleaners.
Yes — many pieces can be custom-engraved with initials, dates, or a short message.
Customisation may add 3-5 business days beyond regular processing time. We’ll keep you informed at every step.
Once engraving or custom work begins, the order cannot be cancelled or returned unless there is a defect.
Yes! At checkout, you can select gift wrap. We’ll include a ribbon and a gift card with your order.
You can reach us at shaehelpdesk@gmail.com. We aim to
respond within 24 hours on business days.
Yes — for business inquiries, partnerships, or wholesale, email shaehelpdesk@gmail.com. We’d love to hear from you.
No problem! Just reach out via email or
WhatsApp, and we’ll get back to you promptly.
