At Shae, each piece is carefully prepared and dispatched through our trusted drop-shipping partners to ensure secure and efficient delivery.

We currently ship across India, with primary operations based in Mumbai and delivery available across pan-India locations.

Order Processing:

  • All orders are processed within 3-5 business days (excluding weekends and public holidays).
  • For personalised or custom-made pieces, please allow an additional 2–3 business days for production prior to shipment.

Estimated delivery timelines from dispatch:

  • Mumbai: 2–4 business days
  • Pan-India: 5–10 business days

Delivery timelines are estimates only and are not guaranteed.

Shipping Charges:

  • Prepaid Orders: Complimentary standard shipping on all prepaid orders.
  • Cash on Delivery (COD): A flat fee of ₹150 applies to all COD orders to cover additional handling and courier charges.

Shipping availability is subject to serviceable pincodes. We are unable to ship to P.O. boxes, APO/FPO addresses, or certain restricted locations. Shae reserves the right to refuse shipment of certain items where delivery restrictions apply.

Tracking & Liability:
Once an order has been dispatched, customers will receive a confirmation email containing tracking details.

Risk of loss and title for products pass to the customer upon delivery to the shipping carrier. Shae is not liable for delays, lost, stolen, or damaged packages once confirmed as delivered by the courier.

In the event of loss or damage during transit, customers must contact the shipping carrier directly to initiate a claim. However, we will reasonably assist in providing documentation required to support such claims.

Customers are responsible for ensuring accurate shipping details at checkout. Shae will not be responsible for non-delivery due to incorrect or incomplete address information.