Welcome to Shaé. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our site, shop with us, or interact with our services.

  1. What Information We Collect
    We collect information to provide you with a seamless shopping experience, assist in order fulfillment, and improve our services. The types of information we collect include:
    • Information you provide directly: name, email, phone number, billing and shipping address, account credentials, messages or feedback you send us.
    • Order & payment data: purchase history, transaction details, payment method (note: payment processing details are handled securely via third-party gateways).
    • Usage & device data: IP address, browser type, pages visited, time spent, click patterns, referring URLs, device identifiers, and other analytics data.
    • Communications & marketing preferences: your opt-in status, newsletters, offers, or preferences you set.

    We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from someone under 18, please contact us so we can remove it.

  2. How We Use Your Information
    We use your data responsibly to:
    • Process and fulfill your orders, manage returns, and provide customer support
    • Communicate updates about orders, site changes, and account notifications
    • Send you marketing emails and promotions (only if you opt in)
    • Personalize your experience, show relevant content, and suggest products
    • Improve our site, user experience, and product offerings through analytics
    • Monitor, detect, and prevent fraud or misuse
    • Comply with legal obligations and enforce our policies

  3. Sharing & Disclosure
    Your privacy is important to us. We may share your information only:
    • With trusted third parties (e.g. payment processors, couriers, email service providers) needed to provide services
    • For legal compliance: if required by law, court order, or to protect our rights
    • In connection with business transfers or mergers (with safeguards in place)
    We never sell your personal information to third parties for marketing purposes.

  4. Data Security & Retention
    We employ technical, administrative, and physical measures to protect your data — encryption, access controls, secure servers, and regular audits.

    We retain your personal data only as long as needed for the purposes described (or as required by law). After that, we will delete or anonymize it securely.

  5. Cookies & Tracking Technologies
    Shaé uses cookies, web beacons, and similar tools to enhance your experience, analyze site traffic, and personalize content. These may include:
    • Strictly necessary cookies: to enable core functionality (cart, login, checkout)
    • Performance cookies: to gather anonymous analytics (pages visited, load times)
    • Functionality cookies: to remember preferences (language, region)
    • Marketing cookies: to show you relevant advertisements or offers
    You can control or disable cookies in your browser settings, though some site features may not function properly without them.

  6. Your Rights
    Depending on your jurisdiction, you may have rights to:
    • Access, update, or delete your personal information
    • Withdraw consent for marketing communication
    • Object or restrict processing
    • Request a copy of your data in a portable format
    • Lodge a complaint with relevant data protection authority
    To exercise any of these rights, please contact us (see section 8 below). We will respond within the timeframe required by law.

  7. International Data Transfers
    While we currently operate within India, as we expand, your information may be transferred to or processed by third parties outside your country. When we do so, we will take steps to ensure appropriate safeguards and legal mechanisms are in place.

  8. Contact & Updates
    If you have any questions, concerns, or requests regarding this policy or how your data is handled, contact us at shaehelpdesk@gmail.com

    We may update this Privacy Policy occasionally to reflect changes in law or our practices. We will post the updated version on our site and indicate the “Last updated” date above.